We're here to help
For questions, bug reports, or feedback about ProSwing AI, reach out to our support team:
We typically respond within 24 hours.
What devices are supported?
ProSwing AI requires an iPhone with LiDAR for 3D body tracking. Supported devices include iPhone 12 Pro and newer Pro models. The app will show a "LiDAR Required" message on unsupported devices.
How does ProSwing AI analyze my swing?
When you record a swing, the app uses ARKit to capture real-time 3D body tracking data while you swing. After recording, it extracts key frames from your video, annotates them with skeleton overlays, and computes biomechanics scores on-device. The annotated frames are then sent to our AI coaching service, which analyzes your swing mechanics across all phases — address, backswing, top, downswing, impact, and follow-through — and returns personalized coaching feedback and practice drills.
Is my video stored on your servers?
No. We extract a small number of still frames from your video for analysis. These frames are processed in real time and are not stored on our servers. Your original video stays on your device.
How do I cancel my subscription?
Go to Settings > Apple ID > Subscriptions on your iPhone, find ProSwing AI, and tap Cancel. You can also access this from within the app under Settings > Manage Subscription. You must cancel at least 24 hours before your renewal date to avoid being charged for the next period.
Can I get a refund?
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com.
How do I delete my data?
Open the app, go to Settings, and tap "Delete My Data & Account" at the bottom. This removes all your swing history and analysis results from iCloud. Note: if you have an active subscription, you must cancel it separately to stop future charges.
Why does the app need camera access?
ProSwing AI uses your iPhone's camera with ARKit to record your golf swing and perform real-time 3D body tracking. A live skeleton overlay is displayed during recording so you can see what the app detects. No audio is recorded.
Does the app work without an internet connection?
You can record swings offline, but an internet connection is required to analyze your swing since the AI coaching runs on our servers. Your swing history is viewable offline once synced.